FAQs

WHAT IS YOUR RETURN POLICY?

Great question! The majority of our items can be refunded and/or exchanged. All items are subject to inspection by Al-Wissam, Inc. Depending on the condition of your item, the return or exchange may be denied. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it, with original tags attached. It must also be in the original packaging. All return or exchange items must have a return authorization prior to mailing the item back to us.

WHEN WILL YOU SHIP MY ORDER?

Your order will ship out of our warehouse within 3-5 business days. Usually, we try our best to ship out your order the same or next business day.

WHAT DO I DO IF I RECIEVED A DEFECTIVE ORDER?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, first, send us an email at customercare@alwissam.com and send your item to: Al-Wissam, Inc, 13354 Michigan Ave., Dearborn MI 48126, United States. All exchanged items must be approved by Al-Wissam, Inc prior to being mailed. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

WHAT DO I DO IF I NEVER RECEIVED MY ORDER?

You will receive a tracking number once your order is shipped. We suggest you to track your order and contact your shipping carrier if you never received your order by the estimated delivery date.

HOW DO I MAKE CHANGES TO AN ORDER THAT I'VE ALREADY PLACED?

If your order is already placed and you would like to make a change or cancel before its fulfilled, we suggest that you email customercare@alwissam.com and call our direct line, (855) 445-3518. Please make sure you have your order number and the change you would like to make ready. However, we can’t guarantee this change. If the order is fulfilled already, unfortunately , we can’t make any changes.

WHERE IS YOUR FLAGSHIP STORE LOCATED?

Our flagship store is located right outside of Detroit, Michigan. We are located at

13354 Michigan Ave. Dearborn, MI 48126.
Tel: 313-581-0011

Our stores hours are Monday - Saturday from 10am-8pm and Sunday from 12pm-5pm

HOW CAN I CONTACT YOUR COMPANY IF MY QUESTION ISN'T ANSWERED HERE?

You can call our direct line at (855) 445-3518 or email us at customercare@alwissam.com

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